Refund & Cancellation Policy
Clear and simple terms for cancellations and refunds for our paid analytics plans.
Last updated: 26 October 2025
Applicability
This policy applies to purchases made on tradeprobe.com and in-product checkout. We provide only digital services; access is provisioned after successful payment.
Subscriptions & Trials
Trials (if offered) convert to paid only with your consent. Billing cycles and charges are shown before payment; tax invoices are issued to your email.
Refunds
As a SaaS service, we generally do not refund once access is active. We may refund duplicate charges, failed access after payment, or prolonged downtime we caused.
Cancellations
You may disable auto-renew anytime in billing settings; access remains until the current paid period ends. Deleting the account does not cancel billing.
How to Request
Email support@tradeprobe.com with your order ID, account email, and reason within 7 days of charge. Approved refunds go to the original method in 7–10 business days.